Answers Database

How to reach Cadence technical support


Record #869

Product Family:  Software

Product Line:  FPGA Core

Problem Title:
How to reach Cadence technical support


Problem Description:
How to reach Cadence technical support

Phone: 1-800-CADENC2   (1-800-223-3622)
Email: crc_customers@cadence.com
FAX (East coast): 1-508-446-6007
FAX (West coast): 1-408-944-7155

FTP: ftp://ftp.cadence.com
WEB: http://www.cadence.com
     http://sourcelink3.Cadence.COM/


The second Web site, sourcelink3.Cadence.COM/, allows you to access
the Cadence technical support database, as well as access the
ftp site and enter email service requests.  It is available to registered
customers only.   Sourcelink can also be reached from
www.cadence.com.


Solution 1:

Please use the following form to submit service requests
(the version information applies to tghe version that is
currently installed ).	Email service requests should be
mailed to

	       crc_customers@cadence.com

#######################################################################
     Local AE:
   Email Addr:
 Phone Number:
Loc. Sales AE:


    User Name:
 Phone Number:
Beeper Number:
   Email Addr:

(Please choose preferred method of contact:_______email_______beeper_____phone

 Company Name:
      Address:
  City, State:

     Platform:
	  O/S:
      Product:
      Version:
  Criticality:	______	Critical	(Production-Stopped - No workaround)
		______	Important	(Urgent attention required)
		______	Inconvenient	(Non-production-stopping problems)




___________________________________________________________________________
Prob. Summary: (Approx. 60 characters)


  Description: (A detailed description of entire problem, including
		all error messages and commands being used.)




End of Record #869