Xilinx Software Support Services
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Program Description
Next Release Features
Ordering Process


When you purchase your Xilinx Alliance or Foundation Series complete solution, you automatically participate in the industry's most comprehensive Software Services program. 

The complete solution includes the following:

  • A 12 month license, referred to as a Time Based License (TBL), allows you to use the software to create new designs.
  • 12 months of service and support, referred to as a Designer Productivity Package (DPP), available in either Gold or Platinum levels.
A Time-Based License (TBL) grants a designer a license to use the Xilinx software for a period of one year. While the annual license is in effect, the user will receive all major software releases automatically.  Regularly scheduled service packs will also be available for download via the support website. At the end of the annual license, the license can be extended by purchasing an additional one year license. Otherwise, the license to use the software ends. 

The Time-Based License does provide for "archival use" of the software. That is, any designer who needs to modify a design or fix a bug after the one year license has ended is licensed to do so. 

The Design Productivity Package (DPP) provides continuous access to new device architectures such as the next generation Virtex and Spartan products and new features and enhancements for Development Systems and Options. There are two DPP levels offered; GOLD and PLATINUM. 

The GOLD DPP also includes:

  • Access to ongoing performance and runtime advancements 
  • Access to advanced Technical Support Web tools at http://support.xilinx.com 
    • Searchable Answer Database with over 4000 solutions 
    • Problem Solvers - Configuration, Installer and JTAG 
    • User Forums - FPGA Chat Rooms and Discussion Groups 
    • Open a priority case via Web Support 
  • Access to the hotline with priority case handling 
A 12 month GOLD DPP is an integral part of the Total Xilinx Software Solution. To further enhance designer's productivity, Xilinx offers an upgrade from GOLD to PLATINUM DPP. 

The PLATINUM DPP adds

  • PLATINUM Hotline Service with premium access 
  • Access to engineers with increased expertise 
  • 8 Xilinx education credits (an $800 value) 
The PLATINUM Training Credits can be redeemed for basic or advanced courses in either of the following Xilinx training programs: 
  • E-Learning (Live or recorded)                   1 credit = 1 module = 1 hour
  • Xilinx Courses                                        5 credits = 1 full day in class 
To upgrade, please call a Xilinx telesales representative at 1-800-888-FPGA (3742) or email fpga@xilinx.com.

Frequently Asked Questions

Q: I have been a customer for years, how does this effect me?
A: Time Based Licensing (TBL) began August 1st of 1999, if you purchased your Xilinx software prior to that you have been grandfathered as a perpetual user and simply need to continue paying your Software Support Agreement (part number SC-XXX-XXX) that is sent to you. By staying current with your Support Agreement you qualify for the GOLD service level. 

Q: I purchased my new software solution after August 1, 1999, what do I do at the end of my one year license? 
A:  If you are starting new designs after the first year, you should purchase a one year extension to the existing one year license by ordering the appropriate "EX" part number on your Support Contract that is sent to you. 

For any further questions, please contact our Telesales department at 1-800-888-FPGA (3742) or email fpga@xilinx.com.


Renewing your Software Support Agreement this year will ensure you retain these benefits and get access to the following new features in our next release:

Version 3.1i now shipping!

With the introduction of version 3.1i of its logic design software, Xilinx has once again delivered on its promise: to deliver increased productivity in an industry where logic gates now number in the millions and system performance is measured in hundreds of MegaHertz.  To this end, we have added a number of new features to help harness creativity and improve time-to-market:

  • 2X faster runtimes 
  • 2X faster clock speeds
  • advanced HDL synthesis and optimization 
  • improved timing analysis and error navigation 
  • integrated logic analysis
  • high level floorplanner 
  • incremental synthesis
  • modular and team design flows

  •  
Learn more about version 3.1i



Renew your Software Support Agreement in two simple steps:

U.S. and Canada
     1. Review the software products outlined on your Support Agreement for accuracy.  If you failed to receive a Support Agreement, found a discrepancy or have any questions about the information provided, please call a Xilinx telesales representative at 1-800-888-FPGA (3742) or email fpga@xilinx.com.

     2. Submit the bottom portion of the agreement to Xilinx with your payment method, either Purchase Order or direct check.  You may also call the toll free number listed above to place your order; we accept credit cards.


 

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