Answers Database 2.1i Install: Setup window not being activated after double-clicking on setup.exe; only first splash screen shown Record #7009 Product Family: Software Product Line: M1 Graphical/General Product Part: Install Product Version: 2.1i Problem Title: 2.1i Install: Setup window not being activated after double-clicking on setup.exe; only first splash screen shown Problem Description: Urgency: Standard General Description: After double-clicking on the setup.exe on a PC, a flash logo with Alliance is s hown but no GUI comes up allowing the user to enter information. The flash logo shows up for a brief instance but then disappears. Solution 1: Verify that the CD is clean and has no marks on it. If it is dirty or scratched, please contact your local distributor and obtain a new CD. End of Record #7009 - Last Modified: 08/23/99 16:28

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