Answers Database
Foundation 2.1i Install: Setup failed with unexpected error
Record #7362
Product Family: Software
Product Line: Aldec
Product Part: Foundation Install
Problem Title:
Foundation 2.1i Install: Setup failed with unexpected error
Problem Description:
Urgency: Hot
General Description: When installing the Foundation 2.1i package, it has
been seen that once the program begins copying files, an error occurs and
the installation is aborted. The error states:
"An unexpected error occurred. Please contact Xilinx support."
There are no associated error numbers or messages.
Solution 1:
Under Temp directory check the setup.* file for errors indicating locked files.
Remove troublesome files. Reboot PC and then re-install software.
Lmgrd, the license file daemon might need to be stopped by
START> SETTINGS> CONTROL PANEL>
then use the services icon to stop the license manager.
Solution 2:
This is typically seen when doing an upgrade to an existing Foundation package.
The problem is that the older Foundation still has some files 'locked'. The installer
tries to delete these files, but is unable to because they are still resident in memory.
The solution is to simply reboot the machine, and launch the install again.
Solution 3:
Alternatively, remove the previous installation of foundation by
CONTROL PANEL>ADD/REMOVE PROGRAMS> uninstall.
You will need to remove the install directory from your hard drive.
Reboot PC and then install new software.
End of Record #7362 - Last Modified: 10/22/99 14:27 |
