Answers Database
2.1i Install: Foundation. Error: "XIE internal error 101" after installing F2.1i
Record #7498
Product Family: Software
Product Line: M1 Graphical/General
Product Part: Install
Product Version: 2.1i
Problem Title:
2.1i Install: Foundation. Error: "XIE internal error 101" after installing F2.1i
Problem Description:
Urgency: Standard
General Description:
Installed F2.1i on NT, but when the project manager
runs, a red error message appears "XIE internal error 101"
and the Implementation Icons stay grayed out.
During installation it is likely that the following message will
appear:-
"Setup failed whilst processing the registry updated.help path"
followed by:-
"Problems setting registry entry
HKEY_LOCAL_MACHINE/software/microsoft/windows/help/support.help"
Solution 1:
This can be caused when the F2.1i software is installed on an NT machine
by a user who does not have ADMIN rights.
Non-admin users cannot write to areas of the registry required by the F2.1i
installation.
To fix this:-
* Uninstall the software using the "Add / Remove Programs" from the Windows
Control Panel.
* Manually delete any remains of the installation from the c:\fndtn\ directory.
* Re-boot.
* Log into NT as a user with ADMIN rights. The software can then be installed
as normal.
End of Record #7498 - Last Modified: 09/23/99 10:30 |
