Copyright: Copyright © 1998-9 EarthLink Network, Inc.
Citation: Copyright © 1998-9 EarthLink Network, Inc. All Rights Reserved.


 Convert

The Convert program enables you to convert email addresses and bookmarks from another Internet software program.  Convert runs automatically when you install TotalAccess on a system when AOL, Internet Explorer or Netscape are found in the registry. Bookmark and address book files from these applications can be converted.  The eligible files are listed on this screen. Highlight the items you would like to convert then click OK.

Once the conversion is complete you will be asked if you would like to notify addressees in the converted address book of you new email address.  If you click Yes, the Notify program launches.

Copyright © 1998-9 EarthLink Network, Inc.

All rights reserved.


Components List

Lists the eligible components found on your system.  Currently convert can import bookmark files or address book files from AOL version 3.0 and 4.0, Internet Explorer versions 3.0 and 4.0, and Netscape versions 3.0 and 4.0.


Notify - Change of Email Address

The Notify program enables you to let friends an relatives know about your new email address.  Initially the notification list shows the names and email addresses of the people that were included in the address book files you converted.  You can add or remove names from this list.

Enter your old email address so it can be included in the notification message.  To see the text of the notification message as it will appear when sent to your friends, click the View Email button.

Copyright © 1998-9 EarthLink Network, Inc.

All rights reserved.


Old Email Address

Enter your old email address.  This old address will be included in the notification message emailed to your friends. Some of your friends may immediately recognize this old address.


View Email

Click this button to see the text of the email notification message that will be sent to your friends.


Notification List

Lists the names and addresses of the people you want to notify.

To add another name to this list, click the Add button and complete the fields on the Add Address dialog.

To remove a name from this list, highlight the name you want to remove, then click the Remove button.

Copyright © 1998-9 EarthLink Network, Inc.

All rights reserved.


Add

Click this button to display the Add Address dialog which you can use to add name and email addresses of friends to the notification list.


Remove

Highlight the names of people in the Notification list that you don’t want to notify, then click this button.


Add Address

Use this screen to add names and email addresses to the list of people you want to notify.

Copyright © 1998-9 EarthLink Network, Inc.

All rights reserved.


Name

Enter the name of your friend.


Address

Enter your friend’s email address.


Send

Click this button to send the notification message to the friends you specified.  If you are not currently connected to the Internet, the message will be sent the next time you connect.


Remove Address

This dialog appears so you can confirm that you want to remove the selected name and address from the notification list.  Check the Don’t ask me anymore button if you do not want to confirm each name you remove from the list.

Copyright © 1998-9 EarthLink Network, Inc.

All rights reserved.


Don't ask me anymore

When this option is checked, you will not be prompted to confirm removal of a name.


View Message

This dialog shows the text of the message as it will be sent to your friends and business associates.  Click Close to close this dialog.


Message Contents

Shows the contents of the email message.


EarthLink Network, Inc.

3100 New York Drive

Pasadena, California 91107

Main Tel:  (626) 296-2400

EarthLink Web Site: http://www.earthlink.net

Additional Contact Info: http://help.earthlink/contact

EarthLink Member Support: http://help.earthlink.net

EarthLink Technical Support: http://help.earthlink.net/techsupport/

EarthLink Billing: http://help.earthlink.net/billing/

Technical Support: (800) 395-8410

BBS: (800) 304-8765

Sales: (800) 395-8425

Business Sales (800) 511-2044


EarthLink Sprint Account Management and Support

At EarthLink we’re dedicated to making your experience with the Internet an enjoyable and satisfying adventure. To assist you, we have developed several forms of support.

On-line billing inquiries and customer service:
http://help.earthlink.net/billing

On-line Technical Support: http://help.earthlink.net/techsupport

On-line System Status Check:
http://www.earthlink.net/assistance/status/status.html*!EF(`http://www.earthlink.net/assistance/status/status.html’,`’,1,`’

Send questions about your Personal Start Page: startpage@earthlink.net

Send questions to Technical Support: support@earthlink.net

Send an Email to our Sales staff: sales@corp.earthlink.net

Send comments to the webmaster: webmaster@earthlink.net

Send general comments and suggestions: elnweb@earthlink.net

BBS (800) 304-8765

24 hours, 365 days a year,

1200 bps to 33,600 bps, 8 bits, no parity, 1 stop bit

Technical Support (800) 395-8410

24 hours, 365 days a year.

When contacting Technical Support be ready to provide the following information

Copyright © 1994-9 EarthLink Network, Inc.

All rights reserved.


Helpful Information

EarthLink understands that sometimes the Internet can be very confusing to a new user. With a little time and effort all problems and questions can be answered. Here you can find some answers to the most frequently asked questions our members ask, review common terms, or find solutions to error messages. If you are online and have questions or need technical support information, feel free to look at our online help pages at:

http://help.earthlink.net

Basic Configuration Information

Frequently Asked Questions

Glossary

Dialer Errors

Copyright © 1994-9 EarthLink Network, Inc.

All rights reserved.


Basic Configuration Information

Regardless of which computer or operating system you are using, the basic configuration of your connection will be the same. Here are most of the settings you may need. You can also refer to the settings page: http://help.earthlink.net/techsupport/generic_settings/settings.html

Mail Settings

Outgoing Mail (SMTP) server: mail.earthlink.net

Incoming Mail (POP3) server: mail.earthlink.net

POP3 username: your EarthLink username without the ELN/

POP Password: your password

News Settings

News (NNTP) Settings: news.earthlink.net

Other Settings

World Wide Web Setting: http://www.earthlink.net

Your Free Homepage URL: http://home.earthlink.net/~username

Your Personal Start page URL: http://start.earthlink.net/

Copyright © 1994-9 EarthLink Network, Inc.

All rights reserved.


Stockholders, financial analysts and brokers seeking

information about the company's financial affairs may contact:

Investor Relations Department

Tel: (626) 296-2438

Fax: (626) 296-4130

Email: investors@corp.earthlink.net


Send bug reports to http://help.earthlink.net/techsupport/request_form/support.html Include your Name, EarthLink Username, Phone Number, Best Time to Call, Computer Type, Memory, Operating System, Modem Brand and Speed, Dial-up Access Number, Question, Program, Error Message, and any additional information.  If the bug is reproducible, please describe the steps required to produce the error.


Get software updates for TotalAccess from:

http://www.earthlink.net/internet/software/ta/

or from our BBS (800) 304-8765

24 hours, 365 days a year,

1200 bps to 33,600 bps, 8 bits, no parity, 1 stop bit


1. The type of computer you have.

2. The type and version of operating system you are using

(Windows 3.1, Windows 95, Windows 98, Macintosh 7.5.3, Mac OS 8.0, etc.)

3. The make and model of your modem.

4. The exact error message you are getting.

5. The access number you are using to connect to EarthLink.

6. The version of TotalAccess software you are using to connect

to EarthLink, or information about other software you are using to connect.


EarthLink Network (ELNK: NASDAQ), a publicly held, nationwide Internet access provider (IAP), is dedicated to making the Internet a relevant and useful communications tool by coupling fast and easy Internet access with content-rich products and services for individuals and businesses. Combining state-of-the-art technology, quality and user-friendly software, customer-oriented products, and unparalleled customer service, EarthLink has quickly established itself as an industry leader.

EarthLink's motto, "It's your Internet," truly speaks to the company's corporate philosophy; and through its actions, products and services, EarthLink has been recognized for - and continues to prove - its commitment to making the Internet a relevant, entertaining and personal tool for its members.


System Requirements

For Windows 98, 95, 3.1 or 3.11

A 486 or better PC compatible running MS-DOS 5.0 or greater.

16 MB of RAM

20 MB of free hard disk space.

14400 bps or faster modem.

For Macintosh

System 7.5 or greater.

16 MB of RAM

20 MB of free hard disk space

14400 bps or faster modem.

Copyright © 1994-9 EarthLink Network, Inc.

All rights reserved.


Frequently Asked Questions

A. How can I change my dialup number?

Use the Phone Numbers tab on the EarthLink Dialer Configure screens to change your dialup number.

B. How can I check to see if there are any new EarthLink access numbers?

Use the Update Phone Numbers tab on the EarthLink Dialer Configure screens to find new access numbers, or go to: http://help.earthlink.net/access.html

C. Can I give the software to a friend?

You may loan your TotalAccess software to anyone. Your friend can use the software to create a new account.

D. How can I get a free month of access by referring a friend to EarthLink?

During the TotalAccess installation, the Referral screen prompts for the username of the EarthLink user who made the referral. Have your friend type in your username. You will be credited one free month each time another friend signs ups with EarthLink.

E. How can I update my version of TotalAccess?

TotalAccess updates can be obtained from our World Wide Web page:

http://www.earthlink.net/assistance/ta_update.html

F. How can I change my username or password?

You may update your username and password at any time, without any charge. Use either the TotalAccess Update Account option, or the online form at: http://help.earthlink.net/billing

You will know your request has been completed when you are no longer able to log in with your old account information.

G. How can I change my billing information?

Use either the TotalAccess Update Account or the online form at: http://www.earthlink.net/assistance/payment_options.html

Please allow 24 hours for you request to be processed.

H. How can I contact EarthLink?

See the information listed on the following page: EarthLink Network Support or online at http://help.earthlink.net/contact

I. What are EarthLink’s hours of operation?

EarthLink Sprint technical support is open 24 hours a day, 7 days a week including all holidays.

EarthLink Network, Inc. business hours are 9am to 6pm, Pacific Time.

Copyright © 1994-9 EarthLink Network, Inc.

All rights reserved.


Domain Name Server (DNS)

A computer that converts Internet names, such as www.earthlink.net or news.earthlink.net to their corresponding IP numbers, such as 206.250.94.20 or 206.250.94.20.


Usenet

A world-wide system of discussion groups, with comments passed among hundreds of thousands of machines. Not all Usenet machines are on the Internet, maybe half. Usenet is completely decentralized, with over 10,000 discussion areas, called newsgroups.


Email

(Electronic mail) Messages, usually text, sent from one person to another across a computer network.


Username

Your username will uniquely define your identity at EarthLink. While your username can be anything you wish, it is most common to use a combination of your first and last names. For example, if your name is Bob Smith you may want to consider the username "bsmith" or "bobs". However, another EarthLink user may have already taken a common username so you may need to be creative in your choice. Your username can be up to 12 characters long. It can consist of any combination of lowercase letters and numbers, but must begin with a letter. A username CANNOT contain any uppercase, punctuation, or special characters.

Your Internet e-mail address will be your username followed by “@earthlink.net”. Therefore your full Internet e-mail address might be “bsmith@earthlink.net”.

To connect to EarthLink you must add ELN/ (in uppercase) to your username. Therefore your username might be “ELN/bsmith”.


Password

Your password must be between 6 and 8 characters long. It can consist of any combination of letters and numbers. However, your password cannot contain any punctuation or special characters. For security reasons, avoid using your username or the word “password” as your password.  Passwords are case sensitive, therefore if you choose to use uppercase characters, be sure to make a note.