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Answers Database
M1.x: license.dat - basic basnb security errors: (-1,73:2), (-5,116:2), (-2,134:2), (-15,10:10061), (-9,57:2), (-8,130:2), (-15,12:146), (-31,34:2) , (-34,147), (-15,9:1)
Record #2547
Product Family: Software General Description: "ERROR:basnb - SECURITY ERROR -- Unable to lock license" has many different c auses. For general information on debugging security problems you can also use the following: -Node-locked (uncounted) license http://www.xilinx.com/techdocs/5331.htm -Floating (counted) license http://www.xilinx.com/techdocs/5333.htm Solution 1: (xilinxd) UNSUPPORTED: "xc4000E-PC" (PORT_ATHOST_PLUS) client@port (License server does not support this feature (-18, 155)) **This message could appear for xc4000D as well. This is a benign error/warning. M1 will run without problem since all 4K family are licensed with 'XC4000X' feature. If you check the 'PACKAGE' line of lincense.dat, the unsupported feature above is not in the list. Solution 2: Error:basnb - unable to lock license for ngdbuild, invalid return from server (-12,112) Cause: The license server is not running. Solutions: 1. If the license server has not been started, do so (see Release Documents for more info on this). 2. If license server will not run, verify that all the information in the license.dat file is correct, see the Release Documents for troubleshooting, or if a new error message is generated, review this or other solution records. Solution 3: ERROR STRING: Cannot find license file (-1,73:2) Cause: LM_LICENSE_FILE is not pointing to the M1 license.dat file. Solutions: *Is your LM_LICENSE_FILE variable set correctly? Windows NT: 1. Right click the "My Computer" icon and select Properties, click on the Environment tab. 2. The LM_LICENSE_FILE variable can be set in either the System or User Variable section, but the User variable setting will override the System variable setting. 3. After verifying the LM_LICENSE_FILE setting, make sure that the M1 license.dat file itself is in the specified directory. Windows 95: 1. At an MS-DOS prompt, type "echo %LM_LICENSE_FILE%" without the quotes. This will display the current settings for the variable. 2. Look in the directory specified by LM_LICENSE_FILE and make sure that the M1 license.dat file is found in that directory. 3. Verify that there are no spaces in the environment variable settings. Example: correct: set xilinx=c:\xilinx incorrect: set xilinx = c:\xilinx Workstation: 1. Type echo $LM_LICENSE_FILE to view the current variable setting. 2. CD to the LM_LICENSE_FILE directory and verify that the M1 license.dat is in that directory. *Do you have another license.dat from another tool? 1. Put the M1 license.dat first unless you use Viewlogic tools. 2. If you have a Viewlogic license.dat file, put it first and separate with a ",;" (on the WS separate with a colon) Example (Win95 autoexec.bat): set LM_LICENSE_FILE=c:\wvoffice\standard\license.dat,;c:\flexlm\license.dat Example (WinNT environment tab): Variable: LM_LICENSE_FILE Value: c:\wvoffice\standard\license.dat,;c:\flexlm\license.dat Workstation Example: setenv LM_LICENSE_FILE /pv/standard/licence.dat :/flexlm/license.dat Do you have the license.dat on a drive other than C:? 1. Create a directory called \Flexlm on the C: drive. 2. Put the license.dat in the C:\Flexlm directory. 3. set LM_LICENSE_FILE=C:\Flexlm\license.dat Solution 4: ERROR STRING: No such feature exists (-5,116:2) Causes: - The license.dat is empty or everything is commented out. - The INCREMENT or PACKAGE line is missing - A certain feature is not licensed or the license.dat that the LM_LICENSE_FILE variable points to is not for M1. Solutions: 1. Make sure you have both an INCREMENT and PACKAGE line in your license.dat. 2. Verify that the LM_LICENSE_FILE variable is set to a correct, and valid M1 license.dat. 3. If you have a Workview office license.dat for the PC make sure the Viewlogic license.dat is first and is separted from the M1 license.dat by a ",;" set LM_LICENSE_FILE=c:\wvoffice\standard\license.dat,;c:\flexlm\license.dat 4. Make sure that each line for INCREMENT and PACKAGE ends with a "\" (this is a continuation character) except the last line. 5. If you are on a PC, make sure you have a PC license. If you are on a WS make sure you have a WS license. Solution 5: ERROR: license cannot be found Cannot check out license ERROR STRING: license server does not support this version of this feature (-25, 147) This problem is most likely due to a faulty install. Uninstall the software and re-install it. Solution 6: ERROR STRING: Invalid license file syntax (-2, 134:2) Cause: This usually occurs when the line feeds have been changed due to email corruption. Invalid character's can also cause this problem. Solution: Make sure the "\"s are at the end of each line. See the following example of a valid license file. Having "\"s or other special characters in the middle of a line will cause this syntax error. INCREMENT FND-STV-PC xilinxd 1.000 1-jan-0 0 8C42DC0E8270983E9719 \ "XSJ_blanche" DISK_SERIAL_NUM=312e10d7 # PACKAGE FND-STV-PC xilinxd 1.000 20E03011FB68BDC65570 \ COMPONENTS="system-PC bit-PC \ xc3000D-PC xc4000X-PC xc5200X-PC \ Foundation-PC X-VHDL-PC " Solution 7: ERROR STRING: Invalid host (-9,57:2) Cause: A node locked license with the wrong Ethernet address or C: drive serial number (C: drive serial must be used even if the software is located on a different drive). If the license is node locked to the C: drive, make sure the keyword "DISK_SERIAL_NUM=" is included in the increment line before the serial number. This keyword tells the license manager which number to look for. The absence of this keyword causes the license manager to compare the value against the ethercard address. Solution - A new license.dat with the correct information must be generated. Editing the Ethernet address or C: drive serial number to match the machine will result in another error. To find out the C: serial number type the following at the command prompt: vol C: To find out the Ethernet address on a PC type: lmutil lmhostid On WS: hostid Solution 8: Cannot connect to license server (-15,10:10061), Winsock error NOTE: The following only applies to floating licenses. Node locked licenses do not have a SERVER or DAEMON line. Causes: - Incorrect port or server is specified in LM_LICENSE_FILE - Server does not have xilinxd running - Server machine is down - Server is not reachable from this node Solution: 1. Make sure that the LM_LICENSE_FILE variable on the client matches the name and port address of the SERVER line in the license.dat. If the SERVER line has the following host and port: SERVER squirrel DISK_SERIAL_NUM=365J5CD2 2200 Your LM_LICENSE_FILE should look like: LM_LICENSE_FILE=2200@squirrel If you have the following: SERVER squirrel.company.com DISK_SERIAL_NUM=365J5CD2 2200 Then set LM_LICENSE_FILE=2200@squirrel.company.com 2. Make sure xilinxd is running on the server machine. On the client PC Type: lmutil lmstat On the client WS Type: lmstat *If the license server is down only the software info line will be displayed. lmstat - Copyright (C) 1989-1994 Globetrotter Software, Inc. Flexible License Manager status on Tue 8/12/97 17:56 *If xilinxd is up and running, the following will be displayed: lmstat - Copyright (C) 1989-1994 Globetrotter Software, Inc. Flexible License Manager status on Tue 8/12/97 17:53 License server status (License file: 2200@squirrel): squirrel: license server UP (MASTER) Vendor daemon status (on squirrel): xilinxd (v3.x): UP *How to start xilinxd: - On PCs use "lmgrd -app -c C:\path\to\license.dat" - On workstations use "lmgrd -c /path/to/license.dat" When starting xilinxd with lmgrd, check that the DAEMON line in the license file has the correct path to xilinxd. e.g. - DAEMON xilinxd C:\Xilinx\bin\nt\xilinxd 3. Alternative server name: Try using the IP address. If squirrel has an IP of 120.129.24.130 then change the SERVER line to: SERVER 120.129.24.130 DISK_SERIAL_NUM=365J5CD2 2200 then set LM_LICENSE_FILE=2200@120.129.24.130 If you continue to have problems contact your network administrator. Solution 9: ERROR STRING: Feature start date is in the future (-31,34:2) or ERROR: basse - Unable to lock license for map: Clock difference too large between client and server (-34,147) Cause: The actual date on the computer is set to a date in the past prior to the date that the license was generated. Solution: Check the system date from DOS and update it to the correct date. Solution 10: ERROR STRING: Cannot connect to license server (-15,12:146) Connection refused This is similar to "Cannot connect to license server (-15,10: 10061) Winsock error" that is encountered on a PC. The trouble shooting process is the same. NOTE: The following only applies to floating licenses. Node locked licenses do not have a SERVER or DAEMON line. Causes: - Incorrect port or server is specified in LM_LICENSE_FILE - Server does not have xilinxd running - Server machine is down - Server is not reachable from this node Solution: 1. Make sure that the LM_LICENSE_FILE variable on the client matches the name and port address of the SERVER line in the license.dat. If the SERVER line has the following host and port: SERVER squirrel DISK_SERIAL_NUM=365J5CD2 2200 your LM_LICENSE_FILE should look like: LM_LICENSE_FILE=2200@squirrel If you have the following: SERVER squirrel.company.com DISK_SERIAL_NUM=365J5CD2 2200 Then set LM_LICENSE_FILE=2200@squirrel.company.com 2. Make sure xilinxd is running on the server machine. On the client PC Type: lmutil lmstat On the client WS Type: lmstat If the license server is down, only the software info line will be displayed. lmstat - Copyright (C) 1989-1994 Globetrotter Software, Inc. Flexible License Manager status on Tue 8/12/97 17:56 If xilinxd is up and running, the following will be displayed: lmstat - Copyright (C) 1989-1994 Globetrotter Software, Inc. Flexible License Manager status on Tue 8/12/97 17:53 License server status (License file: 2200@squirrel): squirrel: license server UP (MASTER) Vendor daemon status (on squirrel): xilinxd (v3.x): UP To start xilinxd: - On PCs use "lmgrd -app -c C:\path\to\license.dat" - On workstations use "lmgrd -c /path/to/license.dat" When starting xilinxd with lmgrd check that the DAEMON line has the correct path to xilinxd. e.g. DAEMON xilinxd C:\Xilinx\bin\nt\xilinxd 3. Try using the IP address. If squirrel has an IP of 120.129.24.130 then change the SERVER line to: SERVER 120.129.24.130 DISK_SERIAL_NUM=365J5CD2 2200 then set LM_LICENSE_FILE=2200@120.129.24.130 If you continue to have problems contact your network administrator. Solution 11: ERROR STRING: Invalid license key (inconsistent license key)(-8,130:2) Cause: The license file has been incorrectly modified or is corrupted. This usually happens when the license.dat has been modified to match the machine's actual Ethernet address or C: drive serial number (C: drive serial must be used even if the software is located on a different drive). Solution: A new license.dat must be generated with your machine's correct Ethernet address or C: drive serial number. End of Record #2547 - Last Modified: 09/08/99 11:49 |
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