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The following white papers have been released
by Westbay Engineers Ltd: |
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This white paper describes the steps involved in assessing
the staffing requirements of a call centre and the estimating the number of trunks
(central office lines) required to serve a call centre for incoming calls. |
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This white paper discusses a method of optimising the
number of lines in a trunk group based on the traffic carried by that trunk
group. This is known as dimensioning a trunk group. |
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This white paper describes the principles behind and advantages
of the proper design of private voice networks and is an extract from Getting Started
With Westplan. |
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This white paper discusses BT FeatureNet, the Centrex / VPN
service offering from British Telecom in the UK and its analysis using Westplan. |
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Frequently asked questions |
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The following pages show the answers to
questions which are often put to us regarding our products. Please select your product: |
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Our Windows 95 / 98/ NT programme
which includes Erlang B, Extended Erlang B and Erlang C calculators. |
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Our call centre analysis
software which includes reporting and charting capabilities. |
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Our voice network design package for Windows 95 / 98 / NT. |
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The following software manuals have been
released by this company: |
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This manual is provided with every
Westplan installation. It is intended to help you learn the important features of Westplan
as quickly as possible and includes many illustrations. |
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This is the user guide for
Ansapoint, our call centre analysis software. |
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This is the fully illustrated User
Guide for the Westbay Traffic Calculators and includes many examples of the software's
use. |
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Last modified: 05 July 1999 |
Copyright © 1999. All rights reserved. |
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