 |
|
|
|
|
The following white papers have been released
by Westbay Engineers Ltd: |
|
|
This white paper describes the steps involved in assessing
the staffing requirements of a call centre and the estimating the number of trunks
(central office lines) required to serve a call centre for incoming calls. |
|
|
This white paper discusses a method of optimising the
number of lines in a trunk group based on the traffic carried by that trunk
group. This is known as dimensioning a trunk group. |
|
|
This white paper describes the principles behind and advantages
of the proper design of private voice networks and is an extract from Getting Started
With Westplan. |
|
|
This white paper discusses BT FeatureNet, the Centrex / VPN
service offering from British Telecom in the UK and its analysis using Westplan. |
|
|
|
| Frequently asked questions |
|
|
|
|
The following pages show the answers to
questions which are often put to us regarding our products. Please select your product: |
|
|
Our Windows 95 / 98/ NT programme
which includes Erlang B, Extended Erlang B and Erlang C calculators. |
|
|
Our call centre analysis
software which includes reporting and charting capabilities. |
|
|
Our voice network design package for Windows 95 / 98 / NT. |
|
|
|
The following software manuals have been
released by this company: |
|
|
This manual is provided with every
Westplan installation. It is intended to help you learn the important features of Westplan
as quickly as possible and includes many illustrations. |
|
|
This is the user guide for
Ansapoint, our call centre analysis software. |
|
|
This is the fully illustrated User
Guide for the Westbay Traffic Calculators and includes many examples of the software's
use. |
|
|
Home | Online Calculators | Products | Technical papers | Telecom Design Forum | Contact us | About us
|
| Last modified: 05 July 1999 |
Copyright © 1999. All rights reserved. |
|
