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This page contains technical notes issued by Westbay Engineers Ltd. These are either in the form of white papers, Frequently Asked Questions or software manuals and discuss telecommunications design issues, and the application of our products to them.
White papers
The following white papers have been released by Westbay Engineers Ltd:
Call Centre Design

This white paper describes the steps involved in assessing the staffing requirements of a call centre and the estimating the number of trunks (central office lines) required to serve a call centre for incoming calls.
Dimensioning Trunk Groups

This white paper discusses a method of optimising the number of lines in a trunk group based on the traffic carried by that trunk group. This is known as dimensioning a trunk group.
Voice Network Design

This white paper describes the principles behind and advantages of the proper design of private voice networks and is an extract from Getting Started With Westplan.
British Telecom FeatureNet

This white paper discusses BT FeatureNet, the Centrex / VPN service offering from British Telecom in the UK and its analysis using Westplan.
Frequently asked questions
The following pages show the answers to questions which are often put to us regarding our products. Please select your product:
Westbay Traffic Calculators

Our Windows 95 / 98/ NT programme which includes Erlang B, Extended Erlang B and Erlang C calculators.
Ansapoint

Our call centre analysis software which includes reporting and charting capabilities.
Westplan

Our voice network design package for Windows 95 / 98 / NT.
Software manuals
The following software manuals have been released by this company:
Getting Started With Westplan

This manual is provided with every Westplan installation. It is intended to help you learn the important features of Westplan as quickly as possible and includes many illustrations.
Ansapoint

This is the user guide for Ansapoint, our call centre analysis software.
Westbay Traffic Calculators

This is the fully illustrated User Guide for the Westbay Traffic Calculators and includes many examples of the software's use.

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Last modified: 05 July 1999 Copyright © 1999. All rights reserved.