Worldwide Customer Support Solutions Your Engineering Support Team Product Application Engineering Your On Line Support Services Your Education Services Worldwide Customer Support Solutions Xilinx offers a comprehensive and easily accessible array of customer services that help you every step of the way, from design implementation and verification to technical training and order management. We offer you a dedicated team of

Engineering Support - A worldwide network of field applications engineers, to assist you with technical discussions, as well as application service centers, staffed by our technical experts who are trained to help you quickly complete even the most complex designs by providing timely and accurate answers to your inquiries.   On-line Support Resources - A comprehensive World Wide Web site containing a wide variety of technical reference and applications information on all of our products and services; a fully automated, Web-based, sales support system for verifying your order status; a Web-based, software licensing system.   Order Management Services - A dedicated professional staff focused on software and device order management, backed by our comprehensive on line, automated services.   Education Services - A customer education organization that regularly delivers classes, worldwide, to help you quickly become productive with all of our products. Also, our XCell Journal, with helpful articles on a wide range of topics is available quarterly. All of these services are intended to guarantee that you are completely satisfied with your Xilinx experience, while assuring your complete design success, reducing your overall cost of production, and reducing your time to market. Your Engineering Support Team We work very hard to make it as easy as possible for you to create efficient designs with our products. However, the design process can be complex, and it is often beneficial to have technical experts who know the finer details of how to use our devices and software. That's why we've spent a lot of effort to create our world class technical support organization. Field Application Engineers At the front line of Xilinx technical services is our team of highly trained field application engineers who work closely with your engineering staff, on site, to help you evaluate the feasibility of new projects and quickly create new designs. They also provide training through informal classes and new product presentations, to help you stay ahead.  Worldwide Technical Support - Application Service Centers  We've also established permanent application service centers in the US, UK, France, Germany, Asia, and Japan. Staffed by specially trained application engineers, the application service centers quickly address your problems, usually providing immediate solutions to your inquiries. In addition, we also have technical experts at our headquarters, trained in specific technologies, to help you resolve any challenging problems. Product Application Engineering  Our Product Applications Group is composed of seasoned engineers who provide a broad base of expertise. They handle complex technical issues and develop application notes, tutorials, answers to frequently asked questions, and other useful materials that help you implement your designs as quickly and easily as possible. They also review our documentation for technical accuracy, implement bug "workarounds," and work closely with you to ensure that your needs and concerns are well represented in the Xilinx product definition process.  Your On Line Support Services  WebLINX is the Xilinx World Wide Web site, containing our latest technical reference information, application notes, software tools, and services that help you create efficient designs, manage your orders, license your Xilinx software, and keep you up to date on the latest technology. Often, new and important information appears on the Web well before it reaches general distribution in print, allowing you to view the material on line, or download it to your PC or workstation, 24 hours a day.  SmartSearch  The WebLINX SmartSearch™ engine processes your queries and looks for matching information across multiple industry wide sources, giving you access to the latest pertinent information, no matter where it may be located on the Web. With SmartSearch, you have a single point of access to a growing array of Web-based information from many industry sources.  Answers Database Our Answers Database is a continuously updated technical database containing key design information to enhance and expedite your development process; this includes application materials, data sheets, software documentation, and thousands of answers to frequently asked questions (FAQs).  Technical On Line Web Services  Software update and notification system Volumes of product and applications information Thousands of answers, FAQs, and tips Advice from product- and flow- specific expert journals On line inquiry submission to engineering team Industry-wide SmartSearch system Our on line expert journals are also very useful. These flow specific or product centric resources provide clearly organized access to key information and provide helpful tips, startup advice, and thorough explanations of relevant issues. Your Education Services  Training for device and software technology is provided at more than 75 locations around the world by professional Xilinx personnel and designated specialists. From a comprehensive library of training modules, we tailor courses to your specific needs. And, for your convenience, we can conduct courses at your location. The goal of all our training is to quickly get you up to speed so your design time and cost are minimized and your new products can get to market as quickly as possible.  Top of page

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