Return to the Products Page
 homesearchagentssupportask xilinxmap

Comprehensive Technical Support

Xilinx programmable logic devices are literally what you make of them -- the possibilities and applications of our FPGAs and CPLDs are unlimited. That's why we provide our users with the widest array of technical support resources in the industry.

Training Courses

Comprehensive introductory and advanced training courses cover Xilinx component and system solution products which allow you to get up-to-speed quickly. These courses are held at training centers worldwide. We can also bring any of these courses right to your facility. For more information contact your local Xilinx sales office or consult our World Wide Web site at www.xilinx.com.

Field Application Engineers

Over sixty-five Xilinx Field Applications Engineers, located at sales offices and technical support centers worldwide, are available to provide local support for your design efforts. Our expansive network of sales representatives and distributors also provide technical support for Xilinx users.

Technical Support Hotline

The telephone hotlines give you direct access to Xilinx Application Engineers worldwide. You may also FAX your technical questions to the same locations.

WebLINX - The Homepage for Programmable Logic (www.xilinx.com)

WebLINX holds a wealth of Xilinx information readily available at your fingertips such as:
Application notes organized by system type (PCI, DSP, PCMCIA etc.), design type (memory functions, arithmetic functions, buses), device family and applications
Complete and detailed datasheets on all our products
Hundreds of records in our Answer database providing responses to the most frequently asked technical questions
Access to XCELL, our quarterly journal for programmable logic users
Software updates and patches
Links to technical Xilinx presentations via Marshall Industries' NetSeminar archives

e-mail

With XDOCS, our automated e-mail document server, you have 24-hour continual access to our technical support database. You can also e-mail technical questions to one of our international hotlines

AppLINX

AppLINX is a CD-ROM version of our latest application notes, design tips, speed files, package files and other new documentation distributed to registered users.

   Xilinx manufactures standard parts using well-established wafer fabrication technologies and established assembly processes.

The use of proven standard processes has resulted in consistent and predictable product improvements. Enhancements made in earlier process generations are carried directly forward to current device offerings.

In fact, over the last six years, Xilinx devices overall have seen a 40% per year improvement in speed, a 50% per year increase in density and a 30% per year decrease in silicon cost, with increased levels of reliability.

Off-the-shelf Availability

Xilinx parts are readily available directly from Xilinx and through distribution. When you design with our FPGAs and CPLDs there is no waiting for prototypes.

Factory Tested

Unlike custom ASICs, Xilinx devices are shipped fully tested. The exhaustive test programs we use are the same for all customers and all applications, resulting in products of much higher quality. There are no test vectors for customers to write, and no worries about fault coverage.

Quality and Reliability at
The Highest Level

Xilinx quality and reliability achievements are among the world's best - not just for programmable logic suppliers, but among all semiconductor companies.

Our "Six Sigma" quality program, is an integral part of the Xilinx corporate commitment to quality. We achieved "Six Sigma" levels in 1994, and we continue to maintain them. This performance contributed to the attainment of our IS09002 certification and transitional QML status for our San Jose facility, and ISO9002 certification for our Ireland facility. During this period, the reliability of our products has continued to improve, with FIT rates dropping from the 10-50 FIT range in 1994 to today's value of 5-10 FIT. Our "accept zero defects" lot sampling plans, extensive internal and subcontractor audits, the use of advanced Statistical Process Control (SPC) methods and Total Quality Management (TQM) operating principles are all focused at achieving total customer satisfaction.

| Product Overview Homepage | Corporate Overview | Advanced Programmable Logic Technology |
|
Xilinx Delivers a New Generation of CPLDs | A Heritage of FPGA Excellence | Hardwire Gate Array |
|
Xilinx Software Solutions | Xilinx Core Solutions | Comprehensive Technical Support |

© 1998 Xilinx, Inc. All rights reserved
Trademarks and Patents